FAQs

How do I place an order? 
To place an order, please check out our catalog on this website and hit “add to cart” all your favorite piñatas. If you are looking for a custom piñata please send me an email via the 'contact us' page or to vancouverpinatas@gmail.com 
 
How do I pay for my order? 
Purchases made via my website –www.vancouverpinatas.com can be made with credit card, apple pay or Paypal.   
For orders through my social media platforms can be made via e-transfer prior to pick up/delivery or cash on the day of. (Large pinata and custom orders must be paid via e-transfer prior to delivery)
Payment must be received in order to secure an order date for large piñatas. Payments are non-refundable.  
 
Where is pick up? 
Orders can be picked up from various locations in Vancouver depending on day and time. Address will be provided once your order has been confirmed and date and time has been determined. 
 
Do you offer delivery? 
Yes! I offer delivery across the Greater Vancouver Area- Vancouver, Richmond, Burnaby, New Westminster, and North Vancouver.  
Delivery times cannot be guaranteed, but do let us know when you would like your order by and I will try my best to deliver before that date.
 
How much notice is ideally required for a large or custom order? 
All large piñatas and custom orders should be placed minimum 2 weeks prior to the pick up or delivery date. We will try to accommodate all short notice/rush orders, subject to availability.
  • Large Pinata: 2 weeks
  • Custom Pinata: 4-5 days (more than ten pinatas- 2 weeks) 

 

What is considered a Rush Order?                                                                      Any large orders of custom mini piñatas (qty. 10 or more) or jumbo piñata orders placed less than 1 week of the date it is needed by

Custom mini piñatas have a 4-5 day turn around time. Mini custom piñatas require additional time for design, cutting of template, material preparation and assembling. All custom and large piñatas are handmade individually from start to end and take roughly a couple hours to make each.
Rush order fee start at $15.
 
What's included in my order? 
All Piñatas comes with a fun bag of color coordinated confetti! Piñatas come unfilled. Assorted Fillers are available for purchase, prices vary based on piñata size. Mini Piñatas come in packaging (white boxes and tissue paper) ready to be wrapped and given away.
 
Can I customize my piñata? 
Yes! All piñatas can be personalized or customized for a nominal fee. 
To personalize or customize a piñata, please send an email from the 'contact us' page or to vancouverpinatas@gmail.com. 
How do the piñatas work? 
Mini Piñatas have a ribbon loop attached to trap door, when the ribbon is pulled, it opens the piñata up releasing treats inside.
Large Piñatas come in two different variations, the smash piñata or pull string piñata. Piñatas come with a opening to fill with treats and toys. Hang the piñata in an open area. Either smash or pull the strings to open it up.