FAQs

How do I place an order?
Please see catalogue for all featured and ready to ship piñatas. These pre-piñatas are excusive designs by Josephine and will ship out between 2-3 days after the order has been placed.

If you would like something specific, please contact me on the “contact us” page with your request and you will hear back from me within 2-3 business days. I will create a link for you to purchase from.

How do I pay for my order?
Purchases made via my website –www.vancouverpinatas.com can be made with credit card, apple pay or Paypal.
Etransfer is available for Canadian residents.
All custom piñatas are made to order, payment must be received to secure a completion date. Payments are non-refundable.

Where is pick up?
Pick up locations will vary depending on date and time. Areas include Mount Pleasant or PNE in Vancouver. Specific location will be provided upon payment.
Please use code PICKUP604 when checking out online to waive delivery or shipping fee.

Do you offer delivery?
Yes! I offer delivery to select locations ranging from $15-$25 depending on the distance.
Delivery times cannot be guaranteed, but do let me know in the checkout when you would like your order by and I will try my best to deliver before that date.

How much notice is ideally required for a large or custom order?
All large piñatas and custom orders will require minimum 2 weeks prior to completion date. I will try to accommodate all short notice/rush orders, subject to availability. Please inquire if you are looking to rush an order.

What is considered a Rush Order?
All regular JUMBO sized piñatas have a two week turn around time, while mini piñatas have a 1 week turn around time. Turnaround time will vary depending on number of orders during those dates. Rush order fee start at $15.

What's included in my order?
All Piñatas comes with a fun bag of recyclable confetti! Piñatas come unfilled. Assorted Fillers may be available for purchase, prices will vary based on piñata size.

Can I customize my piñata?
Yes! All piñatas can be personalized or customized for a nominal fee.
To personalize or customize a piñata, please send an email from the 'contact us' page

How do the piñatas work?
Mini Piñatas have a ribbon loop attached to trap door, when the ribbon is pulled, it opens the piñata up releasing treats inside.

Large Piñatas come in two different variations, the smash piñata or pull string piñata. Smash piñatas do not have ribbons attached to the bottom to pull open, while Pull-string piñatas do. Pull-string piñatas are perfect for when you want to keep the pinata after for decoration.
Piñatas come with an opening to fill with treats and toys. Hang the piñata in an open area. Either smash or pull the strings to open it up.
Pull string piñatas are an additional $10 for material and labor.